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Document & Share

However ambitious your businesss, we will help you draw up your hosting plans, avoiding short-sighted decisions that need to be undone later, and trying to ask those tricky questions you might not have thought of.

Essential details of your infrastructure

Here's the information you'll always have to hand about your setup. Unless you have no technical staff at all, we don't believe your hosting should be a black box, so we keep a blueprint maintained and up-to-date.

The blueprint includes the following:

Mission Overview

Mission Overview

We think it's important to know who you're working for, the services your business provides to the real world. This section makes clear the scope of what you're doing with your hosting, who your users are, and what they are going to expect.

Diagram of your Network

Diagram of your network

The essential layer 2 and 3 network information, hardware specs, server names, and the functions that they perform. So at a glance, you can see the components of your network and what they're doing for you.

Key Contacts

Key contacts

One project needs one team – while we might be spread over two or more companies, we think it's essential that you have all the contacts in one place. So your Bytemark experts, your own ops team, any trusted contractors – everyone knows who is responsible for what.

Backup and emergency arrangements

Backup and emergency arrangements

What if things go wrong? We make sure that backstops are listed, up-to-date and that if the worst happens there is a plan of what to do. This will vary with experience, but we make sure that your backs are covered, and remaining risks are listed.

Plan from our experience, learn from yours

Your blueprint is your long-term memory – we usually build in more sections with time, and your needs expand. It's an up-to-date technical reference, and confident statement that your hosting remains under control.

Contact Matthew on +44 1904 890890 or email matthew@bytemark.co.uk Matthew's email
Team Profile

Nick Thomas
Software Developer

Nick Thomas

Nick is a recent Biology graduate who has applied his coding talents to improving our rack database. He studies Japanese, dances a mean salsa and is practising hat tricks.

Joined: 2008

“Bytemark's technical advice and support is exceptional and always fills us with confidence. When I go to Bytemark I am always left feeling that the people there are looking out for me.”

Derrin Kent
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