However ambitious your businesss, we will help you draw up your hosting plans, avoiding short-sighted decisions that need to be undone later, and trying to ask those tricky questions you might not have thought of.
Essential details of your infrastructure
Here's the information you'll always have to hand about your setup. Unless you have no technical staff at all, we don't believe your hosting should be a black box, so we keep a blueprint maintained and up-to-date.
The blueprint includes the following:
We think it's important to know who you're working for, the services your business provides to the real world. This section makes clear the scope of what you're doing with your hosting, who your users are, and what they are going to expect.
Diagram of your network
The essential layer 2 and 3 network information, hardware specs, server names, and the functions that they perform. So at a glance, you can see the components of your network and what they're doing for you.
One project needs one team – while we might be spread over two or more companies, we think it's essential that you have all the contacts in one place. So your Bytemark experts, your own ops team, any trusted contractors – everyone knows who is responsible for what.
Backup and emergency arrangements
What if things go wrong? We make sure that backstops are listed, up-to-date and that if the worst happens there is a plan of what to do. This will vary with experience, but we make sure that your backs are covered, and remaining risks are listed.
Plan from our experience, learn from yours
Your blueprint is your long-term memory – we usually build in more sections with time, and your needs expand. It's an up-to-date technical reference, and confident statement that your hosting remains under control.
Nick is a recent Biology graduate who has applied his coding talents to improving our rack database. He studies Japanese, dances a mean salsa and is practising hat tricks.
“Thanks a million for your help and support this afternoon in diagnosing and fixing the timeout issues we were experiencing - since your latest intervention and update we've not seen a single request fail and the platform appears quite stable ... I'm incredibly grateful for the willingness, speed and skill by which you rolled up your sleeves and dived in to fix the issues.”