Managed customers are assigned two experts from our team. Their job will be to continually understand your business aims and make sure the hosting platform we provide is a good fit.
Honest sales advice
Matthew heads our Managed sales team. He'll ensure you'll get spot-on advice on hardware, virtualisation and software tweaks needed to take your application from development to 24/7 production setup. Our documentation starts even before you've committed to Bytemark, as we make sure your needs are carefully analysed and written down. We'll plan for expansion, and advise you on future spending decisions.
You'll have a dedicated phone number and email address to talk to the Bytemark team. Your experts will be first in line to answer your questions, but backed up by the entire company - uptime for our managed customers is their top priority.
Experts in their field
Your experts will be experienced server and network administrators, and can call on software developers for advice too. We take a conservative approach to managing your servers, and we have a raft of simple and easy-to-implement ideas to maximise availability and performance.
Patrick is a software developer with an academic background in medical physics and is responsible for design and maintenance of many of our critical software systems
“I've stayed with Bytemark over a few years mainly because of the great value for money, service and overall package you deliver. Now using Symbiosis all the fiddly little bits and pieces that used to confuse me are a thing of the past. It's great how it joins all the best UNIX software for the job and makes it so easy to set up.”