Managed customers are assigned two experts from our team. Their job will be to continually understand your business aims and make sure the hosting platform we provide is a good fit.
Honest sales advice
Matthew heads our Managed sales team. He'll ensure you'll get spot-on advice on hardware, virtualisation and software tweaks needed to take your application from development to 24/7 production setup. Our documentation starts even before you've committed to Bytemark, as we make sure your needs are carefully analysed and written down. We'll plan for expansion, and advise you on future spending decisions.
You'll have a dedicated phone number and email address to talk to the Bytemark team. Your experts will be first in line to answer your questions, but backed up by the entire company - uptime for our managed customers is their top priority.
Experts in their field
Your experts will be experienced server and network administrators, and can call on software developers for advice too. We take a conservative approach to managing your servers, and we have a raft of simple and easy-to-implement ideas to maximise availability and performance.
Matthew is the Managing Director and co-founder of Bytemark, who implemented many of its original software systems that manage and monitor the company's hosting products.
Joined: 2002 (co-founder)
“We purchased our first server with Bytemark just over 18 months ago and they have provided us with a faultless service. We've been particularly impressed with their technical knowledge, their support team and their use of Debian really sealed the deal for us when we signed up. We're currently in the process of moving all of our hosting requirements to them”