Managed customers are assigned two experts from our team. Their job will be to continually understand your business aims and make sure the hosting platform we provide is a good fit.
Honest sales advice
Matthew heads our Managed sales team. He'll ensure you'll get spot-on advice on hardware, virtualisation and software tweaks needed to take your application from development to 24/7 production setup. Our documentation starts even before you've committed to Bytemark, as we make sure your needs are carefully analysed and written down. We'll plan for expansion, and advise you on future spending decisions.
You'll have a dedicated phone number and email address to talk to the Bytemark team. Your experts will be first in line to answer your questions, but backed up by the entire company - uptime for our managed customers is their top priority.
Experts in their field
Your experts will be experienced server and network administrators, and can call on software developers for advice too. We take a conservative approach to managing your servers, and we have a raft of simple and easy-to-implement ideas to maximise availability and performance.
Patrick is a software developer with an academic background in medical physics and is responsible for design and maintenance of many of our critical software systems
“We recently suffered a hosting crisis and turned to Bytemark for help. The staff were cool, calm and collected throughout. They offered a very high level of customer service. and enabled us to switch over 85 domains and 100s of email addresses in a very short space of time.”