Don’t panic!
If you’ve got a problem with your hosting, did you know you can probably reboot or fix your server using our console shell ? You can power cycle your system, access its serial console and reimage it if necessary.
If that doesn’t help you also might save yourself some time by checking a few places first:
- Our technical documents archive is a library of helpful documents concerning our services.
- Our forums are where our users come together to discuss our services and may have discussed your problem before.
- If there’s ongoing trouble with our network or one of our services, our network and machine maintenance forum might inform you what’s going wrong and how long it might take us to fix it.
Please also take a look at our service level agreements if you need information on what guarantees we make for various services.
Contact details
When emailing please use descriptive and specific Subject lines!. “VM problem” or “Domain registration” are not very helpful, “mymachine.vm.bytemark.co.uk not responding” or “Request to register mydom.com domain” are much better.
For sales enquiries from prospective customers:
enquiries@support.bytemark.co.uk
If you would like to make an order, or request an upgrade to an existing service:
orders@support.bytemark.co.uk
For technical support queries including Virtual Machine problems, network problems, Linux system administration queries:
support@support.bytemark.co.uk
Do you have a more urgent query?
For administrative queries such as such as change of address, payment details, and domain registrations and so on:
admin@support.bytemark.co.uk
Please do not send credit card numbers by email – you can use our control panel for that, or just call us instead.
You can also call our telephone number from Monday to Friday, 1000 to 1630 UK time (we’re usually around for longer at each end of the day):
0845 004 3 004 (UK customers, local rate)
+44 (0) 1904 415999 (international)