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Don't panic! You can get your server out of nearly any scrape with the console shell. You can update payment information or renew your domains at the control panel. And we list ongoing problems on our machine maintenance forum . Feel free to contact us if you're stuck though.
You can call our telephone number from Monday to Friday, 10.00am to 4.30pm UK time (we're usually around for longer at each end of the day).
UK: 0845 004 3 004
International: +44 (0) 1904 415999
For technical support queries including Virtual Machine problems, network problems, Linux system administration queries. Please be as descriptive as specific as possible in your subject lines.
For problems which cannot wait, use the email address below, which will be sent to an on-call engineer. We aim to respond within 30 minutes (alternatively you can call the number above and tell our call centre that your query is urgent).
Visit our forums where your problem may have already been discussed or if there is a network or service problem and need details and ETAs.
What's the console shell?
You can almost always rescue a stuck server through the console shell. This important facility lets you power-cycle your machine or fix broken network configurations. Access details are supplied when we deliver the server, so keep them safe before you need them.
Of course if you've forgotten your details, we can reset or remind you of them. But do find and test your emergency access arrangements before you need them.
What's the control panel?
The control panel is our developing facility which allows you to edit your contact details, supply new credit card information, and register or renew domains. We will usually point you at this facility if you need to do any of those things, so it's worth logging in and familiarising yourself with its facilities.
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