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Don't panic! Read our two minute guide on how to get your web site or server out of any scrape. If you think it might be a problem at our end, we'll be fast to acknowledge it on our maintenance page. If you're still stuck and want a hand, here's how to contact us.
You can call our telephone number from Monday to Friday, 10.00am to 4.30pm UK time (we're usually around for longer at each end of the day).
UK: 01904 890890
International: +44 1904 890890
For technical support queries including server or network problems, and Linux system administration queries. Have a read on how to ask your question for a quicker reply here.
Problems which cannot wait or out of hours, use the email address below to our on-call engineer. We aim to respond within 30 minutes (alternatively, call the number above with the details).
Visit our forums where your problem may have already been discussed or if there is a network or service problem and need details and ETAs.
Technical documentation
Our Technical documents area houses an extensive archive of related documents, edited by Bytemark staff and sorted by tags so you can look by subject area. It is an invaluable resource and is constantly being updated and refined.
Helpful applications
Console shell
You can normally rescue a stuck server through the console shell. This important facility lets you power-cycle your machine or fix broken network configurations. Access details are supplied when we deliver the server, so keep them safe before you need them.
If you've forgotten your details, we can reset or remind you of them. But find and test your emergency access arrangements before you need them.
Control panel
The control panel is our developing facility which allows you to edit your contact details, supply new credit card information, and register or renew domains. We will usually point you at this facility if you need to do any of those things, so it's worth logging in and familiarising yourself with its facilities.
Chat Server
“We recently suffered a hosting crisis and turned to Bytemark for help. The staff were cool, calm and collected throughout. They offered a very high level of customer service. and enabled us to switch over 85 domains and 100s of email addresses in a very short space of time.”
Find out about our experienced, approachable and committed staff that make up Bytemark team.
