Privacy Statement

Bytemark is a company that respects privacy of, and ownership of data. This privacy statement explains what data we hold, and for what purposes we use those data.

Contact information

We need to collect information about you in order to make sure you’re billed correctly: your name, postal address, email address and phone numbers. Where you are an individual rather than a company, this will be classified as personal information under the UK Data Protection Act.

We use this information for the following purposes:

  • to send invoices.
  • to contact you about billing or technical issues.
  • to verify your details where we suspect fraudulent use of our services.

We may also send you emails about major new service announcements (fewer than four per year).

We will provide an opt-out should strictly non-essential emails become more frequent than this.

Disc images behind your hosting

As a customer with a private hosting arrangement, we take strenuous effort to ensure that only you can access the disc images backing your hosting products.

We will not give these images to any other party without thoroughly confirming the request (and its consequences) with you by email.

The only exception to this policy is when Bytemark are presented with a legitimate court order. In this instance we have notable exceptions to this policy:

  • we may have to provide some of all your data to law enforcement authorities without informing you, and
  • we may have to make your hosting products unavailable to you while we perform this operation.

Where this occurs, we guarantee that:

  • we will only comply with the letter of any order, filtering and removing extraneous data.
  • we will inform you of the order as soon as we can after making your discs unavailable, or immediately after we have provided the data.

The reason that we must do this in secret is because by informing you of information that you may not want us to release, you might choose to delete the information we’ve been requested to retrieve. That deletion would risk putting Bytemark in contempt of court, and leave its directors open to prosecution.

Prospective employees’ data

Bytemark’s careers site provides prospective employees with a way to apply for positions at the company.

The first two stages of our job application process is intentionally anonymous, so we should not be in receipt of any personally-identifiable information until the third and final stage.

During the first two stages, we may use your phone number to contact you for the purposes of offering interviews and employment. We will permanently delete any data through a texted request.

Unsuccessful applications will be kept for no longer than 6 months after the applicants have been notified of our decision to not move forward with the hiring process.

In the event that we wish to keep an application for future reference (e.g., in case we wish to consider the applicant for another post in the future), we will notify the applicant that their application data will be kept on file for up to one year. We will comply with any request by applicants to not have their details retained.

We use common web analytics and tracking in order to ensure that users get access to the right information and promote our products. Such tracking includes, but is not limited to Google Analytics, open source analytics platform Piwik and Twitter Ads.

We use tools that respect ‘Do Not Track’ as far as possible and we encourage users to satisfy themselves about the way their browsing activity may be tracked by any party and cookies that are placed on their computer. All above tracking tools offer simple ways to opt-out of any data collection.

Learn more about our company

Bytemark Cloud used to be called "BigV"—nothing has changed except the name! We’re hiring! Please visit careers.bytemark.co.uk to find out more.