How to Bytemark

Transferring domains away from Bytemark to a Third Party

Domains are sold and managed by “registrars” (eg, Gandi, GoDaddy, Namecheap). If you’ve bought a domain with Bytemark (hurray!), you might one day decide to transfer it to another registrar. There are two different ways to transfer your domain away from Bytemark, and it depends on whether or not your domain ends with .uk.

Domains that end with .uk

Each registrar has a “Tag”. For example, the Tag that Bytemark uses is TUCOWS-CA. To transfer your domain to another registrar, you can set the Tag for your domain to something else using the following instructions:

  1. Contact the new registrar and tell them you want to transfer a .uk domain to them, and they will provide you with their “Tag”. Be very sure you have this correct, as some tags may be spelt differently to how they are pronounced.
  2. Log into the Bytemark Panel.
  3. Click on the “Domains” tab in the menu and locate the relevant domain, then click the “Registrar tools” button. If you don’t see the domain you expect, please contact support for assistance.
  4. You’ll be presented with the tools page for the domain. Double check everything here before you submit it.
  5. Click “Domain Extras” in the menu.
  6. Under “Domain Tag change away”, enter the new tag. Make very sure you have this correct!
  7. Leave “Apply tag change to all .uk domains…” as ‘No’.
  8. Click “Save Configuration
  9. After a few minutes, the domain will transfer from Bytemark to the new registrar.
  10. To check the status, you can use the Nominet WHOIS service - simply check the “Registrar” field - but if you’re unsure of the state of the transfer, then contact support for assistance.

Domains not ending with .uk

This typically involves verification by email, and providing a “Domain Auth Code” (sometimes known as an “EPP” key), as per these instructions:

  1. Log into the Bytemark Panel.
  2. Click on the “Domains” tab in the menu and locate the relevant domain, then click the “Registrar tools” button. If you don’t see the domain you expect, please contact support for assistance.
  3. Click “Domain Locking” in the menu.
  4. Ensure “Disable”, is selected if it is not already, and click “Submit”.
  5. Click “Organization” in the menu.
  6. Check the Email address listed is correct, and is accepting email.
  7. Repeat the same check with the information in the “Admin”.
  8. Click “Domain Extras” and make a note of the “Domain Auth Code”. This is your proof of domain ownership, and you will need this later, but you shouldn’t typically need to send it to the new registrar.
  9. Contact your new registrar, and tell them you want to transfer the domain to them, and they will initiate the process of transferring it into them.
  10. In a while, the “Organization” and/or “Admin” email addresses you specified should receive an email requesting to confirm the transfer. Be sure to check spam folders for the mail.
  11. Read the instructions carefully! You will likely be sent to a web form which requests confirmation and the Domain Auth Code from earlier.
  12. Ensure that all the information is correct before submitting it - especially the name and contact details of the new registrar.
  13. Once completed, there will be a few more emails explaining what is going on, and the domain will transfer from Bytemark to the new registrar.
  14. To check the status of the transfer, you can use any WHOIS service which as https://who.is - simply check the “Registrar” field - but if you’re unsure as the the state of the transfer you will need to contact the new registrar.

Important things to note for all domains

  • DNS ‘Hosting’ (where any DNS records are served from) is separate from the selection of registrar, and they don’t need to be the same company. There’s nothing at all stopping you from having your DNS hosted by Bytemark, while the domain is with a different registrar, or vice versa.
  • When transferring a domain from Bytemark, you should check that the new registar will not change the authoritative DNS servers being used by that domain. Some registrars may automatically change this to their authorative servers which may result in an outage for the domain.
  • In order to transfer a domain, it has to be “live”, so domains which have expired cannot be transferred to another registrar, and they will need to be renewed or returned to normal status first.
Bytemark Cloud used to be called "BigV"—nothing has changed except the name! We’re hiring! Please visit careers.bytemark.co.uk to find out more.