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Connecting to the serial console
The console for Dedicated Servers and Legacy Virtual Machines is based on a serial line, and features some special key-presses to allow you to power-cycle your server. These instructions assume you are running Linux or Mac OS X (using a Terminal application).
Windows users: we have written a guide on how to use PuTTY to access your serial console.
Legacy virtual machines
Assuming your VM is called
stoneboat, you should type:
The password will be the same as the root password we originally set for your VM. If you’ve forgotten your password you should contact support to reset it.
Dedicated Servers require a key file not a password, which is stored in the /root folder of your server before delivery (the welcome email tells you this). Once you have this file, e.g., called stoneboat.dh.key, you would type:
ssh -i stoneboat.dh.key email@example.com
i.e., the username is
dhshell and the server name should be
Note that OpenSSH (the most common SSH program on Linux or Mac OSX) insists that the permissions on the file are
0700. If your key has different permissions you’ll receive a prompt for a passphrase, even if one has not been set. You can fix this by typing:
chmod 0700 stoneboat.dh.key
If you have lost your SSH key you can contact support to get a new one issued, or you can provide us with a public key you’d like us to use.
Now you’ve connected
Read about how to use the console shell.