Call us from Monday to Friday, 9.00am to 5.00pm UK time. If you’ve got a detailed enquiry, please drop us an email and we’ll get back to you by email or phone during business hours.
We acknowledge email enquiries within 4 working hours, and aim to resolve simple problems within one working day. You can also send complaints to the support email address, where a manager will address them.
If you have a problem that needs addressing within 60 minutes, 24 hours a day, you can use our urgent support address. This is only for business-critical problems (ours or yours).
We’ve developed an extensive archive of related documents that cover many aspects of our products, including details of how to use backups, how to access to your server if you lose your password, and how to get started with Symbiosis.
If you have evidence that our network is being abused please forward it to our abuse address, where our team will look into it within one working day.
You can often rescue a stuck server through our console shell. This feature lets you power-cycle your machine or fix broken network configurations. We supply access details when we provide you with your server, so keep that info safe before you need it.
Billing & Payment
To add or update your credit card details, login to the Bytemark Control Panel.