Frequently Asked Questions
Do you offer a managed service?
Yes, we do! Managed hosting from Bytemark lets you focus on what you do best — building your business whilst we build and maintain your hosting.
Our managed hosting takes care of your initial server setup, migration, ongoing monitoring and reliable backups. Learn more about our managed hosting service.
What happens if there's a hardware fault?
Bytemark take care of your server so if there's a hardware fault, we'll act rapidly to resolve it as soon as we're made aware.
If you let Bytemark manage your hosting, we'll monitor the server and contact you to arrange a time to swap any failing components.
If you spot any unexpected hardware faults while managing the server yourself,
our excellent support staff will track it down, even out of hours, and fix it for you.
In each case, we guarantee to change faulty hardware, once reported,
within 4 hours during working hours, or within 24 hours at other times.
What if my server goes wrong another way?
When we deliver your dedicated server, you get access to the console shell which allows you to both reboot and access the console of your
server. This means that even if your firewall is misconfigured, or
you're investigating a hardware fault, you can keep control of the server.
Can I reimage the server?
Yes you can! If you need to start over, you can use our console shell
to reimage your system at any time, without needing to get in touch with us.