Frequently Asked Questions
What if my server goes wrong?
When we deliver your dedicated server, you get access to the console
shell which allows you to both reboot and access the console of your
server. This means that even if your firewall is misconfigured, or
you're investigating a hardware fault, you can keep control of the server.
What happens if there's a hardware fault?
Bytemark monitor the serial lines of all our servers to look out for
disc failures. If we see one, we'll contact you to arrange to bring
the server down to change the disc. Because all our servers have two
discs, you shouldn't lose any data as a result of such a failure.
If you spot any unexpected hardware faults while managing the server,
our excellent support staff will track it down, even out of hours, and fix it for you. We guarantee to change faulty hardware, once reported,
within 4 hours during working hours, or within 24 hours at other times.
Can I reimage the server?
Yes you can! If you need to start over, you can use our console shell
to reimage your system at any time, without needing to get in touch with us.