Customer Satisfaction

Live satisfaction statistics

Over the last 30 days, our customer satisfaction was:

How we measure customer satisfaction

We ask everyone we talk to through a support request (ticket) to rate their experience as “excellent”, “satisfactory” or “unsatisfactory”. We do this by email, after the ticket is considered resolved.

The satisfaction figure is the percentage of tickets rated “excellent” or “satisfactory” (excluding unrated tickets).

The response rate over the last 30 days was

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Derin Kent, tdm
Bytemark’s technical advice and support is exceptional and always fills us with confidence. When I go to Bytemark I am always left feeling that the people there are looking out for me.