Here to help.

Server support

Call us from Monday to Friday, 9.00am to 5.00pm UK time.

If you've got a detailed enquiry, please drop us an email and we'll get back to you by email or phone during business hours.


If you have a problem that needs addressing within 60 minutes, 24 hours a day, you can use our urgent support address. This is only for business-critical problems (ours or yours).

Document library

We've developed an extensive archive of related documents that cover many aspects of our products, including details of how to use backups, how to access to your server if you lose your password, and how to get started with Symbiosis.

Console shell

You can normally rescue a stuck server through the console shell. This feature lets you power-cycle your machine or fix broken network configurations. We supply access details when we provide you with your server, so keep that info safe before you need it.

Billing & Payment

To add or update your credit card details, use our legacy control panel. You will need to login first.

...the quality of Bytemark’s status updates and RFOs for even minor incidents is, in the 15 years I’ve been doing this, the best I’ve seen from a hosting provider. Prompt responses, plenty of detail and all in plain English.

William Turrell, Daily Mirror