Support Service

Here to help

Our support team

Technical experts are on hand to provide server support

  • Completely UK based
  • No call centres, no scripts - get advice that's tailored to your issue
  • Get updated automatically when your support ticket is resolved
  • Available Monday to Friday, 9am - 5pm
  • All emails are acknowledged within 4 hours & we aim to resolve simple issues within one working day

Got an emergency? 

Contact us at

Please note, the urgent support address is only for business-critical issues. It is monitored 24/7 and any tickets will be addressed within 60 minutes.

Service Status 

If you're experiencing a problem, check Any outages or service issues are reported here so you can get updates.We also keep an issue history there, should you need to look back.

"I just want to say a big thank you for the support and excellent service I’ve had from Bytemark. Nothing else I’ve seen comes close to what you offer, especially the personal touch."

Gary Heaton

Usable IT

Need something else?

As well as contacting our friendly support team, there are several other ways to access help at Bytemark.

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We’ve developed extensive documentation for our products. Articles cover remote server rescue, backups, accessing your server if you lose your password, Symbiosis and more.

Browse Docs
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Network Abuse

If you have evidence that our network is being abused please forward it to our abuse address, where our team will look into it within one working day.

Report Abuse
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Billing & Payment

You can view your invoices or add/update your payment details at any time. Just go to your account in Bytemark Panel.