Here to help.

Server support

Call us from Monday to Friday, 9.00am to 5.00pm UK time.

If you've got a detailed enquiry, please drop us an email and we'll get back to you by email or phone during business hours.


If you have a problem that needs addressing within 60 minutes, 24 hours a day, you can use our urgent support address. This is only for business-critical problems (ours or yours).

Document library

We've developed an extensive archive of related documents that cover many aspects of our products, including details of how to use backups, how to access to your server if you lose your password, and how to get started with Symbiosis.

Remote server rescue

You can often rescue a stuck server through our console shell. This feature lets you power-cycle your machine or fix broken network configurations. We supply access details when we provide you with your server, so keep that info safe before you need it.

Thanks very much for your assistance - this was a somewhat technical query in nature and with any other supplier would have been difficult. You guys rock!

Andrew at Tradeweb, Tradeweb Technical Services