You are here:

Home > Support

Print this page


Don't panic! Read our two minute guide on how to get your web site or server out of any scrape. If you think it might be a problem at our end, we'll be fast to acknowledge it on our maintenance page. If you're still stuck and want a hand, here's how to contact us.

Phone Support Support by phone

Call us from Monday to Friday, 10.00am to 4.30pm UK time (though we're usually around for longer).

Email Support Email Support

For technical support queries including server or network problems, and Linux system administration queries. Have a read on how to ask your question for a quicker reply here.

Emergency Emergency

Problems which cannot wait or out of hours, use the email address below to our on-call engineer. We aim to respond within 30 minutes (alternatively, call the number above with the details).

Forum Forums

Visit our forums where we post updates on network problems and where you can discuss technical issues with other Bytemark customers.

Technical Documentation Technical Documentation

Our Technical documents section houses an extensive archive of related documents, edited by Bytemark staff and sorted by tags so you can look by subject area. It is an invaluable resource and is constantly being updated and refined.

Helpful applications

Console shell

You can normally rescue a stuck server through the console shell. This important facility lets you power-cycle your machine or fix broken network configurations. Access details are supplied when we deliver the server, so keep them safe before you need them.

If you've forgotten your details, we can reset or remind you of them. But find and test your emergency access arrangements before you need them.

Control panel

The control panel is our developing facility which allows you to edit your contact details, supply new credit card information, and register or renew domains. We will usually point you at this facility if you need to do any of those things, so it's worth logging in and familiarising yourself with its facilities.

Chat Server

You can chat to many members of the Bytemark team on our chat server once you have your single sign-on details.

Find out more >>

Control Panel

News from our company, and our opinions on emerging technologies.

ExtrasThe Team

You get more than just a server - our free extras give you a robust hosting service.


Discuss server, system administration and hosting problems on our customer forum.